Terms & Conditions

1. About these terms

These terms and conditions apply to all orders you place with Lasagna Lab, located at Zonnebaan 50, 3542 EG Utrecht, the Netherlands, and registered with the Dutch Chamber of Commerce (KVK) under number 42162018, VAT ID NL005545918B04. By placing an order you agree to these terms.

2. Delivery and pickup

We deliver exclusively within our delivery area: postcodes 3541⁠–⁠3544, 3553⁠–⁠3555, 3601⁠–⁠3608 (Lage Weide, Leidsche Rijn, Maarssen, Maarssenbroek, Terwijde and Zuilen). At checkout we automatically check whether we can deliver to your postcode. You can also pick up your order yourself at our kitchen, Zonnebaan 50, 3542 EG Utrecht; anyone can, including customers outside the delivery area. There is no dine-in.

3. Orders, prices and payment

All prices on the website are in euros and include VAT. For delivery, the minimum order is €14.50 (excluding the delivery fee). The delivery fee is €1.99. Pickup is free and has no minimum order.

At checkout you choose how to pay: online when you order (iDEAL | Wero or credit card), on the secure payment page of our payment provider Mollie B.V., or on delivery or at pickup (cash). You pay the total amount, including any delivery fee; we charge no extra fee for paying. If you pay online, your order is final once your payment has gone through; if you cancel the payment or it fails, no order has been placed and you owe us nothing. If you pay on delivery or at pickup, you settle the total amount with the courier or at our kitchen.

We use Mollie to process online payments. For this purpose, the details of your payment are shared with Mollie and its affiliated companies; from us, Mollie receives only the amount and your order number. You can read more in our privacy policy.

4. Delivery and pickup times

We deliver, and you can pick up, during our opening hours. You can request a preferred delivery or pickup time at checkout; this is an indication and not a guaranteed time. The estimated delivery time is 40–45 minutes, depending on how busy we are and your location; a pickup order is ready in about 20 minutes.

Picking up? Call us when you arrive. We keep your order until closing time that day. If you don't pick up an order you paid for online, we don't refund it: the dishes were freshly prepared especially for you.

5. Cancellations and refunds

Because dishes are prepared fresh and to order, you can only cancel an order while we have not yet started preparing it; if you paid online, you then get the full amount back. Please contact us as soon as possible: call +31 6 86353026 or send us a WhatsApp message.

If we cannot deliver or prepare your order or have to cancel it, for example because a dish has sold out or because of a technical fault, we let you know as soon as possible. If you paid online, you then get back what you paid for anything we don't deliver; if we cancel your whole order, you get the full amount back, including any delivery fee. The same applies if your payment only comes through when we can no longer deliver or prepare your order. We start every refund straight away, within 14 days at the latest, to the payment method you used and at no cost to you. The money is usually back in your account within a few working days; with a credit card it can take up to 14 days to appear on your statement.

Your order is a meal, delivered or picked up: our dishes and desserts are freshly prepared and perishable. The statutory right of withdrawal (the 14-day cooling-off period) therefore does not apply to your order, as provided by Article 6:230p of the Dutch Civil Code for goods that spoil quickly.

6. Allergens

Every dish lists its allergens. Our dishes are prepared in a kitchen that also handles allergens; we cannot fully rule out traces of them. Have an allergy? Mention it with your order or call us before you order.

7. Liability

We do our utmost to deliver your order, or have it ready, fresh and on time. Our liability is limited to the value of your order, to the extent permitted by law.

8. Complaints, guarantee and contact

Your order is covered by the statutory guarantee: you are entitled to dishes and drinks that are in good order and match what you ordered. If something isn't right, let us know as soon as possible at hello@lasagnalab.nl or +31 6 86353026. We'll find a solution together, such as a new dish or a full or partial refund, and we answer every complaint as soon as possible, within 14 days at the latest.