Terms & Conditions
Last updated: 24 September 2026
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1. About these terms
These terms and conditions apply to all orders you place with Lasagna Lab, located at Zonnebaan 50, 3542 EG Utrecht, the Netherlands, and registered with the Dutch Chamber of Commerce (KVK) under number 42162018, VAT ID NL005545918B04. By placing an order you agree to these terms.
2. Delivery area
We deliver only — there is no pickup or dine-in location. We deliver exclusively within our delivery area: postcodes 3541–3544, 3553–3555, 3601–3608 (Lage Weide, Leidsche Rijn, Maarssen, Maarssenbroek, Terwijde and Zuilen). At checkout we automatically check whether we can deliver to your postcode.
3. Orders, prices and payment
All prices on the website are in euros and include VAT. The minimum order is €14.50 (excluding the delivery fee). The delivery fee is €1.95.
Pay on delivery — cash, card, or Tikkie. Online payment will be added at a later stage.
4. Delivery times
We deliver during our opening hours. You can request a preferred delivery time at checkout; this is an indication and not a guaranteed time. The estimated delivery time is 30–40 minutes, depending on how busy we are and your location.
5. Cancellations
Because dishes are prepared fresh and to order, you can only cancel an order while we have not yet started preparing it. Please contact us as soon as possible: call +39 391 408 2104 or send us a WhatsApp message.
Your order is a meal delivery: our dishes and desserts are freshly prepared and perishable. The statutory right of withdrawal (the 14-day cooling-off period) therefore does not apply to your order, as provided by Article 6:230p of the Dutch Civil Code for goods that spoil quickly.
6. Allergens
Every dish carries dietary and allergen labels. Our dishes are prepared in a kitchen that also handles allergens; we cannot fully rule out traces of them. Have an allergy? Mention it with your order or call us before you order.
7. Liability
We do our utmost to deliver your order fresh and on time. Our liability is limited to the value of your order, to the extent permitted by law.
8. Complaints, guarantee and contact
Your order is covered by the statutory guarantee: you are entitled to dishes and drinks that are in good order and match what you ordered. If something isn't right, let us know as soon as possible at hello@lasagnalab.nl or +39 391 408 2104. We'll find a solution together, such as a new dish or a full or partial refund, and we answer every complaint as soon as possible, within 14 days at the latest.